FOCEAN FAQs

Explore faux teak, diamond, camo and brushed EVA flooring. Finish previews show the available looks; check the individual product specification before ordering.

Measure each deck area, make a template and allow for pattern direction and cutting waste. Use the Size & Planning Guide before choosing quantities. Confirm the dimensions on the specific product listing.

Lighting and screens can change how a color appears. Lifestyle scenes show design inspiration; refer to the individual product images and specifications for the selected finish.

Start with the Installation & Care guide. Check that the surface is suitable, clean and dry, and test-fit before removing adhesive backing. Contact us if you are unsure about your surface.

Available destinations and delivery methods are shown at checkout. A complete physical street address is required; PO Boxes are not accepted. See the Shipping Policy for the USD and France EUR rate tables.

In-stock orders normally dispatch in 1–3 business days. USD options estimate 12–20 business days for standard/economy, 7–15 for air, 5–12 for express and 5–8 for available local-warehouse service, after dispatch. France has a separate table. These are estimates; see the Shipping Policy.

Use the tracking link in your shipping confirmation once the order has shipped. If you cannot find it, check spam and then request order help with your order number and checkout email.

Contact us immediately. Standard cancellations must be requested before fulfillment processing, tracking or shipping confirmation; eligible customer-requested cancellations may incur 5% where lawful. Custom orders cannot be canceled once design, preparation or production starts. Read Order Help.

Non-quality returns, exchanges and refunds are not ordinarily accepted, even for unused sheets. Incorrect selection, measurements, quantity, personal preference and change of mind are excluded. Mandatory consumer rights remain unaffected. See the Return & Refund Policy.

Cutting, removing adhesive backing or installing flooring does not create eligibility for a non-quality return. If an item has an obvious defect or is incorrect, contact us before modifying it. Applicable rights for defects and merchant errors remain protected; see Product Support.

Report visible defects, damage, missing or wrong items within 7 calendar days of carrier-confirmed delivery. Email service@foceansport.com with your order number and clear photos/video, including the packaging label when relevant. Written approval is required before any physical return.

FOCEAN covers approved return freight when a confirmed defect, shipping damage or fulfillment error is our responsibility. Non-quality returns are not a standard option. Rare written exceptions carry actual reverse-logistics costs, commonly about US$120 or more, and possibly up to 20% rehandling/restocking where lawful and condition requires it. See the full policy.

Approved refunds are normally initiated to the original payment method within 7 business days. If a return is required, inspection normally takes 3–5 business days after receipt, followed by the approval and refund process. Bank posting takes additional time.

Use Product Support or email service@foceansport.com. Include the finish, measurements, surface type and photos so we can understand your project.